Expertise

Last updated on September 23rd, 2022 at 05:01 pm

The various kinds of expertise and the components that make consulting work.

An apocryphal story about expertise and consulting

A giant ship’s engine failed. The ship’s owners tried one expert after another, but none of them could figure but how to fix the engine. Then they brought in an old man who had been fixing ships since he was young. He carried a large bag of tools with him, and when he arrived he immediately went to work. He inspected the engine very carefully, top to bottom.

Two of the ship’s owners were there watching the man, hoping he would know what to do. After looking things over, the old man reached into his bag and pulled out a small hammer. He gently tapped something. Instantly, the engine lurched into life. He carefully put his hammer away. The engine was fixed!

A week later, the owners received a bill from the old man for ten thousand dollars. “What?!” the owners exclaimed. “He hardly did anything!”

So they wrote the old man a note saying, “Please send us an itemized bill. The man sent a bill that read:

Tapping with a hammer………………….. $ 2.00

Knowing where to tap…………………….. $ 9,998.00

The effort is important, but knowing where to make an effort makes all the difference!


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